All Posts By

Emma Elsworthy

SERVICING AND SUPPORT

By | News | 6 Comments

We at CEL UK are aware that as with any new product, new Robox customers may have teething problems with their unit and therefore need support from our team.

Largely due to the huge excitement and anticipation about the launch of the Robox, we are experiencing a higher volume of sales than we could ever have hoped for.

While this is wonderful news, it does also mean that service enquiries have also risen at a substantial rate.

For some people who have never owned a 3D printer before, simple questions are being raised such as ‘how do I print something?’ or ‘how do I calibrate my machine?’

Others have more complex issues with software or hardware, and these tickets will naturally take longer to respond to.

We are doing everything we can at CEL to make sure our customers are looked after, and our aim is to respond to tickets within one working day. However, this is not currently always possible and if you have waited longer for a response we apologise and ask you to bear with us.

We’re currently training new members of staff, with more due to start in January – pretty soon our service team will have tripled in size to cope with the volume of service enquiries.

For now, we are treating all customers as fairly as possible by only responding to enquiries which come in via our service portal – http://cel-robox.com/support. This IS the fastest way to get a response, and please ONLY LOG ONE TICKET otherwise you are likely to fall to the back of the queue.

In the first instance, please browse our trouble shooting tips on our support portal, as you may find your question is easily answered without any interaction with our team.

If you are unable to find answers, please log one ticket with as much information as possible. Tell us who you are, where you bought your Robox, exactly what the problem seems to be, and accompany with photographs if you can.

During the Christmas period delays may be slightly longer than usual – please be mindful that even CEL staff deserve a little holiday every now and then; our families haven’t seen us for quite some time so we need to remind them who we are!

Our goal for 2015 is to have a slick, quick support system in place; in the meantime we are grateful for your patience and understanding.

Finally, a huge thank you to all of you who have invested in the Robox.

 

Robox press coverage December 2014

By | Press | No Comments

30.12.14 – Robox: How good could a sub-£1K 3D printer be?
The Register
22.12.14 – Prisons to Dinosaurs
Huffington Post
19.12.14 – Should you buy your kids a 3D Printer for Christmas?
The Engineer
19.12.14 – Quick Guide: How to print your Minecraft models
DEVELOP3D
12.12.14 – Tech Trends for 2015: 3D Printing
Startups
08.12.14 – Christmas gift ideas: Technology
The Telegraph
05.12.14 – How can 3D Printing help
SmallBizDaily
03.12.14 – Robox Enters US Market
Fabbaloo

What can we print?

By | Stuff and Things | No Comments

There is one question everyone in the CEL head office is very familiar with as it’s what we get asked in every business meeting, and at every trade show – “What can we print with the Robox?”

We give the standard line each time; look around the house, see what you can fit onto a piece of A5 paper, and that’s what you can print on the Robox. The capabilities are endless, you can print cake cutters, utensils, candle holders, coat hooks, key rings, vases, iPhone cases, children’s toys, Christmas decorations, door handles and so on. And until recently, spouting this list would have been the only way to illustrate just what you can do with a Robox.

But now the 3D printer has found its way into the hands of ‘real people’ – and not just the geeks, inventors and engineers who live and breathe the Robox night and day – we are seeing more and more designs appear online which illustrate brilliantly what you can print.

For starters, it’s great to see people personalising their own equipment to complement their new printer; we are seeing customised Robox spool holders, and various ways of holding the Robox cleaning tools such as boxes and snowball holders. We’ve even spotted a brilliant reel which fits onto the Robox 3D printer.

robox spool holderspool holder 2
Robox spool holder http://www.thingiverse.com/thing:486027 . A customised version of the http://www.thingiverse.com/thing:384919 for Colorfabb spools.

robox cleaning tools
Box for cleaning tools http://www.thingiverse.com/thing:536487. Houses the four tools which come with the Robox printer.

Snowball 2Snowball 1
Snowball Cleanup tool holder – http://www.thingiverse.com/thing:546854. The Snowball is designed to hold the four clean up tools that come with the Robox.

robox reel 2Robox reel
Robox reel – http://www.thingiverse.com/thing:547553. Instead of having third party reel holders on the side of the printer you can put your samples or favorite filament onto a reel that fits in Robox printer.

What is really interesting is seeing how creative some people can be with their new technology. Below are some great examples of how the Robox can be used to customise objects for the user’s own purpose:

arm micro mount 2arm micro mount
Hobbyist ‘fijter’, who is fast becoming one of Robox’s biggest supporters, has created his own parametric IKEA arm microphone shock mount – http://www.thingiverse.com/thing:529152

sodastream
Another Robox user decided to develop an adapter which makes it possible to connect standard soda bottles directly to a Sodastream carbonator – http://www.thingiverse.com/thing:536857

pill boxpill box 2#
And we were impressed with this little mortar and pestle which one of customers designed to make it easier to crush their pills each day – http://www.thingiverse.com/thing:531821

These are just some of the ways people are using their Robox units to customise prints and design things as and when they need them for the home. But not everyone who is considering purchasing a 3D printer will have the capability to design their own prints, which is why websites like www.thingiverse.com and www.myminifactory.com are a great place to look for things to 3D print quickly and easily. Both libraries are packed to the rafters with ideas and designs which can be downloaded to the computer, and printed on the Robox.

Robox teams up with Farnell

By | Exhibiting, News | No Comments

Our very own Peter Todd was invited to showcase the Robox as part of the community pod on the Farnell Element 14 stand at this year’s Electronica show in Munich.

The show is one of the world’s top events for the electronics sector, so we at CEL felt this was a perfect opportunity to demonstrate the capabilities of the Robox to people with a great understanding of the technology.

People from all over the world visit the show, which features some of the newest tech and electronic gadgets from some of the biggest names in industry.

We had the honour of being on the Element 14 stand, which meant hanging out with the likes of Raspberry Pi, Molex Interconnect, Atmel and EPSON.

atmelraspberry pi

During our two days at the show, we spoke to hundreds of interested people, from business owners to students, all of whom seemed to love the Robox and what we had to offer.

We also met excited competition entrants, who were waiting to see if they had won a Robox as part of the Dev Kit Trumps Tournament.

We’re now looking forward to planning our next show with the Robox, but if you want to buy one in the meantime we’re thrilled to announce stock is available to order NOW from the Farnell website uk.farnell.com

man lookingcufflinks

Robox sponsors MyMiniFactory.com ‘Support Free’ competition

By | Competitions, News | No Comments

 

In a new competition, MyMiniFactory.com is calling on 3D designers from across the globe to submit well thought out “support free” designs.

There are two categories to enter in to:

•Organic Shapes•

•Product Design•

Submissions close on November 25th so get designing now!

 

CLICK HERE TO FIND OUT HOW TO ENTER

comp pic 2comp pic 3

If you would like any more information contact: info@myminifactory.com

MyMiniFactory mailing address is:

iMakr
Universal House
88-94 Wentworth Street
London, E1 7SA
United Kingdom

 

Robox Exhibits at Electronica 2014

By | Competitions, Exhibiting, News | No Comments

Electronica 2014
Munich Trade Fair Centre
Messe München
November 11-14 2014

Our German fan base might be interested to know they can see the working Robox 3D printer first hand at the Electronica show in Munich this week.

Operations Manager Peter Todd will be demonstrating the Robox at the Element 14 stand in Hall A5, booth 558 on Thursday 13th and Friday 14th November.

Pop along to the stand to have a chat with Peter and see the Robox in action in the community pod.

And if you want to visit the Element 14 stand a day early, pop long TODAY at 4pm for a chance to enter the Dev Kit Trump Card Tournament and WIN a CEL Robox!

element 14

Trick or Treat?

By | Competitions | 2 Comments

Well we’re happy to say that this Halloween, Juha Huvilinna is in for a bit of a treat as he is our chosen winner of this month’s Robox print competition, and will soon receive a Robox filament gift assortment as his prize.

Juha really tickled our funny bone by sending in two versions of a skull from Autodesk 123D’s Gallery (skull by Luis Flores) – http://www.123dapp.com/smb-123D_Design/skull/1821619

The skulls were then sculpted and modified with Meshmixer, before other parts were created using SketchUp and 123D.

skull1

Visit http://www.siipi.fi/robox-halloween/ to find out how Juha put a humerus take on the skulls by adding LED lights as the spooky red eyeballs.

props-in-use-tn

As always we’d like to say ‘Fangs so much’ to everyone who took the time to send in an entry; for those of you who are just receiving your new units please do look out for the next Robox Print Competition, details to follow soon!

Hope you all have a Fangtastic Halloween!

(groan)

CEL EXHIBITS ROBOX AT TCT

By | Exhibiting | One Comment

If you have been waiting for the opportunity to see the Robox 3D printer in action then look no further, as this week the team are delighted to have a stand at the TCT Show at the Birmingham NEC.

The show runs between 30th September and 2nd October, and during this time Chris Elsworthy, creator of the Robox, and Chris White, our LEAD mechanical engineer, will be running demos of the printer on Stand B40.

In addition, Chris White will also appear on stage to present the Robox in one of TCT’s Introducing Sessions on Thursday 2nd October. This is an ideal opportunity to learn about the capabilities of this very unique 3D printer, and to find out more about CEL.

To listen to Chris, go to Booth A33, Hall 3A, at 12:15 on Thursday.

We hope to meet you at the stand!