Quite understandably we receive many enquiries every day of the following nature:
- I pre-ordered my Robox back in March, but where is it?
- I’m a backer on Kickstarter, but haven’t yet received my machine?
- I would like to order a Robox, can you tell me when it would arrive if I do?
- We are interested in becoming a reseller / distributor for the Robox, when will a sample become available?
- We are journalists and we’d like to review the Robox, when can we have a unit?
And so on…
Enquiries of this nature both excite us, and terrify us at the same time. Why? Because it is very hard to give definitive answers and expectations are so high, and it’s so fantastic having people so keen to get their hands on the final product.
What we can say for sure is that our first level of Kickstarter supporters now have their BETA machines and their feedback has been somewhat amazing. Not necessarily because all of the comments have been positive, but because even the ‘constructive criticism’ has helped us to make further developments with the machines.
So what can we tell all the other people who are waiting so patiently?
Well, Chris Elsworthy, the brains behind the operation, has just landed back in the UK after an eventful and productive trip to China. The aim of this recent visit was to iron out all remaining niggles to ensure that when he gives the nod to mass production, the whole team are confident about the products we are sending out.
The Robox units are currently undergoing essential emissions testing – to make sure they cannot cause interference with other electrical or electronic equipment and communication networks. The good news is that the units passed the initial tests once a few tweaks were performed by our electronics expert Mr Sing and we’re hopeful the final tests will be performed and passed later on this week.
Much of the time Chris was in China the team were performing electrical safety tests such as continuity testing, high potential testing, double insulation testing, drop testing, life testing and so on. Currently we have several machines which have been running for over 400 hours, without any major faults!
And once all of these tests have been completed and passed we can finally let all our patient supporters have their products.
So let’s talk DATES…
Until this point, we’ve not wanted to promise dates as things are always changing, and with any new products there can be unforeseen problems which lead to delays.
But we’re finally confident that we can start talking about realistic delivery dates, and we’re hopeful that the next two stages of Kickstarter backers will be in receipt of their goods by the middle of August, and our valuable customers who have placed pre-orders will be opening up their brand new Robox units early September.
So things are getting exciting now; not only are we just about to unleash the Robox on the world, we’re also moving to bigger offices soon to accommodate our growing team, and we’ll shortly be advertising for more staff – so watch this space!!