[resolved] Authorisation code for Automaker

[Mark Porter @markeporter My Robox is a Blue Commercial Version]

I’ve been happily using my Robox for over three years, but the latest Automaker update tells me that I have an invalid serial number. Has anyone else experienced this, and does anyone here know how to overcome it? I’ve raised a ticket, but had no response.

 

• This topic was modified 3 days, 6 hours ago by  Pete. Reason: resolved

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[Lawrence Bayly @lawbayly My Robox is a Blue Commercial Version]

@markeporter You aren’t the only one, I’m glad I’m not the only one.

I’ve also opened at ticket regarding this on monday and also have yet to receive a response.

I’ll update you if I receive anything.

I don’t know where the serial number is stored but if it was on the SD card I had to replace it recently as the original Samsung one went read only. (Old age I guess). A part of me thinks an early firmware update might have wiped the serial number at one point, as both of us have older boxes (mine would be a similar age to yours), but we won’t know until someone gets back to us.

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@markeporter @lawbayly You will need to supply the entire serial number found on the label on the bottom of your printer on your ticket to receive an authorization code. Once you supply this information you should receive the code.

The serial number is stored on the mainboard and this message is triggered by a serial number error. Once you receive the authorization code the error will be resolved and the message will go away.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
www.hudsondesignlabs.com

[Mark Porter @markeporter My Robox is a Blue Commercial Version]

@bhudson thanks, but I provided that information when I raised my ticket. No response so far. I too thought that this was something that CEL would be prepared to address quickly.

 

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@markeporter If you filled out all the ticket information they should get back to you. Have you logged into the ticketing portal to check? Sometimes ticket responses are filtered by SPAM programs.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
www.hudsondesignlabs.com

[Mark Porter @markeporter My Robox is a Blue Commercial Version]

@bhudson I keep checking the call in the system. It is assigned to CREAT3D Ltd, the reseller I bought the system from. I have emailed them directly and asked them to look at the call. Hoping for some action on Monday. Thanks.

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@markeporter Good luck! @pete Can you also check into this? It sounds like there may be some service portal issues with the reseller.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
www.hudsondesignlabs.com

[Pete @pete I have both RoboxDual and other Robox versions CEL HQ Bristol UK]

We have a lot of staff in and out right now due to school summer holidays. Typical response times have gone up. We expect to back at 15 mins response time by the middle of today.

For official support please visit www.cel-robox.com/support/ and create a ticket

[Mark Porter @markeporter My Robox is a Blue Commercial Version]

Fixed by CEL this morning. Thanks @bhudson @pete for your support.

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