Printer disappearing from AutoMaker

[Shaun @saiken I have several commercial Robox units BC, Canada]

One of my printers will drop out of AutoMaker, and I have to unplug the USB and plug it back in to get it to reappear. Is this a known issue, or is the printer a special little guy?

This has been across multiple versions of AM, multiple Windows installations, and at least two motherboards.

[nebbian @nebbian I have a RoboxDual Margaret River, WA, Australia]

Could it be either a dodgy USB cable, or a dodgy USB connector (physical) on the printer?

Have you tried replacing the cable?

Compulsive tinkerer

[BHudson @bhudson I have both RoboxDual and other Robox versions Arizona, USA]

@saiken This may be one of several things - bad USB cable, loose connector on the USB cable or the printer, a bad microSD card, or an older model mainboard. I would try the USB cable first. If that does not work, change the microSD card with any size Class 6 or better. If that doesn’t work, open a support ticket and I will send you instructions on how to determine if the mainboard may be at fault.

I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
See my 3D Hub site at https://www.3dhubs.com/phoenix/hubs/ben

[Pete @pete I have both RoboxDual and other Robox versions CEL HQ Bristol UK]

There was a change to the way the grounding early on. If you compare your 2 printers with the left cover off you might see a wire joined to the X rails on one but not the other. There are a few other changes too.

Does the same problem occur when you have a USB hub in-between the printer and the computer?

For official support please visit www.cel-robox.com/support/ and create a ticket

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