This topic contains 8 replies, has 7 voices, and was last updated by 
Pete 1 month, 3 weeks ago.
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For all Robox and AutoMaker support please visit http://www.cel-robox.com/support/ where you can read solutions to common issues and create a support ticket for faults.
Some support may be given via the forum but all faults should be reported via the support portal. This allows tracking of faults and provides a platform for sharing files and advice in an organised way.
Do not disassemble any parts or perform actions outside of the scope of the Robox user manual without first seeking advice from authorised Robox support staff.
For official support please visit www.cel-robox.com/support/ and create a ticket
Anonymous<span lang=”en”>Hello good day…
I need to make an inquiry about your 3D printer
attached file containing the part to print.
How long it takes to print the file?
How many you can print at the same time?Consider the following parameters:
The machine prints BQhiphestos of these pieces in 21 minutes
Does your machine can improve that time?I do not need very high print quality, if need speed.
I need the lowest possible resolution because the piece is for another piece inside.
I also need to know the prices of the machines
thank you</span>
Anonymous<pre id=”tw-target-text” class=”tw-data-text vk_txt tw-ta tw-text-small” dir=”ltr” data-fulltext=”” data-placeholder=”Traducción”><span lang=”en”>Thank you so much for your advice.
The piece size is approximately 45mm x 40mm</span>Bed not heating, support portal not working… suggestions?
Support Portal is working for me.
If your bed heater is not working, there are a number of possible causes. Unfortunatly they can be both difficult to diagnose and difficult to fix. If you’re having problems with your bed heating, we recommend you open a new ticket immediately.
Damaged/poorly connected Bed FFC (flexible flat/ribbon) cable
this cable carries data signals including the thermistor reading (temperature measurement) back from the bed, and the signal line which reads the endstop switch for homing. If this cable is poorly connected/damaged, Robox cannot control the heater. This will usually be indicated when the temperature reading below the graph reads “Bed: N/A”, and can be confirmed if a continuity check on the FFC cable shows a broken line.Damaged/faulty AC connection to the bed
this will usually be indicated when there is a temperature reading from the bed, but the bed fails to heat up.Damaged Bed thermistor
this will usually be indicated if there is no/unstable temperature reading from the bed, but a continuity check on the FFC cable doesn’t indicate any broken lines.Incorrect mains voltage detection
the mainboard detects the input AC voltage in order to provide the correct amount of power to the bed heater on all international power supplies. If this is not working, and the voltage is incorrectly detecting 230V when it is in fact connected to a 110V supply, the increased rate of temperature rise will tell the firmware to stop heating the bed. This can be checked using the M105 GCode command - see more information here: M105 Command and GCode Console.Damaged Bed heater
this is very unlikely, but can be caused by the incorrect voltage detection above.Poor thermistor contact with the bed
if this happens, the firmware will not accurately detect the temperature of the bed (i.e. feedback is delayed), causing the bed to overheat. If the bed overheats, there is a thermal fuse underneath the bed which will trigger to prevent fire/damage to your Robox. This is not a user repair, and therefore your Robox will need to be returned to base for a new bed assembly.If your bed is not heating correctly, please raise a ticket to speak to one of our technical support engineers:
Submit a New TicketTo allow us to handle your request as quickly and efficiently as possible, please try and complete all fields where applicable.
new machine installed,keep getting ‘Java (TM) Platform SE Binary not responding.’
Will not print then get the message ‘Disconnected’
Is it me?
@keithbickley Please open a support ticket via the portal so the support team can provide the proper diagnostics.
I operate two Betas and four Production Robox.
I am the US/Canada Technical Support engineer for the Robox.
www.hudsondesignlabs.comTête Dual sur robox rbx1 automaker 3.01.01 et numéro série invalide
@blaser please send your serial number to the support team via a support ticket. http://www.cel-robox.com/support/
For official support please visit www.cel-robox.com/support/ and create a ticket
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